Information on Leicestershire

A survey of visitors to Leicester City Council's customer service centres has revealed that 99% of customers were satisfied with the overall service they received. Of those, 90% were very satisfied with the service; this was higher than in the other thirteen participating local authorities including Sheffield, Rochdale and Newcastle.

The survey was carried out by the National One Stop Shop Benchmarking Group which shares best practice in local authority customer service centres.

The council currently has four customer service centres at New Walk Centre, The Brite Centre in Braunstone, Aikman Avenue in New Parks, Saffron Lane in Aylestone and a customer access point at Beaumont Leys Library. Next year, it will open another centre in Charnwood as part of a new health centre.

Visitors to the centres can get one to one help on enquiries about council services including council tax, rubbish collections, housing and planning permission. They issue a range of passes including concessionary travel passes, blue badges and process parking fines and receive planning applications. Some centres also hold surgeries for people who need advice on matters such as debt, housing and Department of Work and Pensions benefits.

Last year, almost 140,000 of enquiries were made in person at the customer service centres.

Councillor Mary Draycott, cabinet lead on frontline service improvements and neighbourhoods, said: âWe are investing in improving the service we give our customers and these results show we are heading in the right direction.

âWhile many of our customers contact us by phone or email, there is a huge number of people who want to talk face to face with a council adviser. We are pleased that the opening of the centre in Charnwood next year means that more people will have a centre in their neighbourhood.â

The Customer Services team can be contacted at the centres, by phone (252 7000) or www.leicester.gov.uk/contactus.

Latest News

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Police,Loughborough

Keep your home secure and enjoy the summerSummer burglary campaign adviceAs the weather warms up Leicestershire Police is reminding residents to secure their windows and doors every time they leave their homes. The force is launching a summer campaign to help prevent an increase in burglaries across Leicester, Leicestershire and Rutland.... 25 May 2012 Keep your home secure and enjoy the summer

Jewellery stolen in robbery on Launde Road

Police,Loughborough

Jewellery stolen in robbery on Launde RoadOfficers are appealing for witnesses following a robbery on Launde Road, Oadby. The incident took place on Tuesday, May 8 at around 3pm.... 25 May 2012 Jewellery stolen in robbery on Launde Road

'Protect your gold leaflets issued in Leicester

Police,Loughborough

'Protect your gold leaflets issued in LeicesterAdvice leaflet issuedAdvice leaflets will be distributed in Leicester this weekend urging residents to protect your gold. The leaflets - which contain crime prevention tips and urge residents to report any suspicious activity - are being pushed through letterboxes and handed out in places of worship and community centres to raise awareness of a recent rise in burglaries in which Asian gold jewellery has been targeted.... 25 May 2012 'Protect your gold leaflets issued in Leicester

New technology boosts independence

Leicestershire,Loughborough

Adults & Communities24 May 2012New technology boosts independenceCutting edge technology provided by the county council is helping people to stay in their own homes, giving peace of mind to their relatives. Maisie Walker from Shepshed is enjoying her freedom again, despite epilepsy, thanks to Leicestershire County Council.... 24 May 2012 New technology boosts independence

Businesses to benefit from successful transport bid

Leicestershire,Loughborough

Environment & Transport24 May 2012Businesses to benefit from successful transport bid Leicestershire County Council has today learned it has been successful in a bid for 4m to boost sustainable transport. The Government cash will benefit businesses and residents, primarily in and around Loughborough and Coalville, by funding schemes designed to alleviate congestion, boost the local economy and reduce carbon.... 24 May 2012 Businesses to benefit from successful transport bid

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Boost for customer care

complaints

LEICESTER City Council is focusing on a new action plan set to improve the way it provides customer service and handles complaints and comments from local residents.... 14 May 2008 Boost for customer care

Charnwood Borough Council Leisure Centres

squash

AN independent inspection has awarded top marks to two of Charnwood Borough Council's Leisure Centres - and seen them secure their status as amongst the best in the UK.... 30 Apr 2008 Charnwood Borough Council Leisure Centres

Comment on future plans

PEOPLE from across Leicester are being asked to contribute to proposals on how best to develop the city over the next 20 years.... 19 Aug 2008 Comment on future plans

New-look day centres set for launch

Leicestershire,Loughborough

Adult Social Care Service20 April 2011New-look day centres set for launchProposals to set up new-look centres for day services are set to be approved by the County Council. Loughboroughs library and Victoria Day Centre and Market Harboroughs Roman Way Community Resource Centre are set to be revamped under the proposals.... 20 Apr 2011 New-look day centres set for launch

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Charnwood Borough Council Leisure Centres

squash

AN independent inspection has awarded top marks to two of Charnwood Borough Council's Leisure Centres - and seen them secure their status as amongst the best in the UK.... 30 Apr 2008 Charnwood Borough Council Leisure Centres

Boost for customer care

complaints

LEICESTER City Council is focusing on a new action plan set to improve the way it provides customer service and handles complaints and comments from local residents.... 14 May 2008 Boost for customer care

Book Bus

book bus

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National survey on the road to better customer feedback

survey

A new nationwide public survey will compare Leicestershire's Highways and Transport services with others across the country.... 10 Jun 2008 National survey on the road to better customer feedback

Conference on homeless

A CONFERENCE taking place in Leicester next month is due to focus on the issues of youth homelessness in the city.... 11 Jun 2008 Conference on homeless

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Leicester men guilty of smuggling 36m of cannabis

Police,Loughborough

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Second collision on M1 northbound

police

Leicestershire Constabulary are investigating a second fatal collision on the M1 northbound. The first collision happened at around 8.... 12 Nov 2008 Second collision on M1 northbound

Man found guilty of assault and rape of woman in Loughborough

Police,Loughborough

Man found guilty of assault and rape of woman in LoughboroughPaulius TroninasA 19-year-old man has today (Friday January 7, 2011) been found guilty of the assault and rape of a woman in Loughborough. Paulius Troninas, 19, of Paget Street, Loughborough was found guilty of rape and section 18 grievous bodily harm following a trial at Nottingham Crown Court.... 07 Jan 2011 Man found guilty of assault and rape of woman in Loughborough

Police confirm death of woman in Shepshed is non-suspicious

Police,Loughborough

Police confirm death of woman in Shepshed is non-suspiciousOfficers investigating the circumstances surrounding the death of a woman in Shepshed have confirmed that the death is not being treated as suspicious. The body was discovered in Butthole Lane at about 1pm on Wednesday January 5.... 06 Jan 2011 Police confirm death of woman in Shepshed is non-suspicious

Cement mixer stolen from Hinckley

Police,Loughborough

Cement mixer stolen from Hinckley Police are appealing for witnesses after a burglary at a building site in Hinckley. The incident happened at a building site at a premises on Baines Lane between 4.... 10 Mar 2009 Cement mixer stolen from Hinckley

Most Read News (this month)

Leicester men guilty of smuggling 36m of cannabis

Police,Loughborough

Leicester men guilty of smuggling 36m of cannabis Anjam Nazir, Mohinder Singh, Baljinder Singh Three men from Leicester have pleaded guilty to their part in one of the country s biggest Cannabis smuggling operations. Leicestershire Constabulary is now able to provide details about the 36m drugs investigation following the conclusion of the trial at Winchester Crown Court today (Tuesday June 2).... 02 Jun 2009 Leicester men guilty of smuggling 36m of cannabis

Second collision on M1 northbound

police

Leicestershire Constabulary are investigating a second fatal collision on the M1 northbound. The first collision happened at around 8.... 12 Nov 2008 Second collision on M1 northbound

Man found guilty of assault and rape of woman in Loughborough

Police,Loughborough

Man found guilty of assault and rape of woman in LoughboroughPaulius TroninasA 19-year-old man has today (Friday January 7, 2011) been found guilty of the assault and rape of a woman in Loughborough. Paulius Troninas, 19, of Paget Street, Loughborough was found guilty of rape and section 18 grievous bodily harm following a trial at Nottingham Crown Court.... 07 Jan 2011 Man found guilty of assault and rape of woman in Loughborough

Police confirm death of woman in Shepshed is non-suspicious

Police,Loughborough

Police confirm death of woman in Shepshed is non-suspiciousOfficers investigating the circumstances surrounding the death of a woman in Shepshed have confirmed that the death is not being treated as suspicious. The body was discovered in Butthole Lane at about 1pm on Wednesday January 5.... 06 Jan 2011 Police confirm death of woman in Shepshed is non-suspicious

Cement mixer stolen from Hinckley

Police,Loughborough

Cement mixer stolen from Hinckley Police are appealing for witnesses after a burglary at a building site in Hinckley. The incident happened at a building site at a premises on Baines Lane between 4.... 10 Mar 2009 Cement mixer stolen from Hinckley

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Police,Loughborough

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Five Leicester men sentenced after illegal immigration scam

Police,Loughborough

Five Leicester men sentenced after illegal immigration scamTop L to R - Sandip Rana, Satish Ravat, Vishal Shah bottom L to R Bhavesh Patel and Jaswinder ChahalFive Leicester men have today (Thursday November 25) been sentenced for their part in an illegal immigration scam. Bhavesh Patel (27) of Columbine Road, Hamilton, Satish Ravat (28) of Arbour Road, Leicester, Sandip Singh Rana (29) of Moores Road, Leicester, Jaswinder Chahal (42) of Swithland Avenue, Leicester and Vishal Jitendra Shah (25) of Braemar Close, Leicester pleaded guilty at Leicester Crown Court at an earlier hearing to assisting unlawful immigration to a member state contrary to section 25 of the Immigration Act 1971.... 25 Nov 2010 Five Leicester men sentenced after illegal immigration scam

Forensic Psychology

crime

Volunteers are being sought to take part in a new study at the University of Leicester which will have important implications for forensic research. Participants are required to spend just 30 minutes undertaking memory tasks and questionnaires which will help to shed new light on the relationship between personality, the experience of life adversity, and eye-witness memory.... 23 May 2008 Forensic Psychology

Multi agency forum test explosion exercise at Leicester Racecourse

Police,Loughborough

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Fatal road traffic collision on Melton Road

Police,Loughborough

Fatal road traffic collision on Melton Road Officers from the force s Serious Collision Investigation Unit are appealing for witnesses after a fatal road traffic collision on Melton Road. The collision occurred at around 7.... 08 Jun 2009 Fatal road traffic collision on Melton Road