Information on Leicestershire

Boost for customer care

Posted on 14/05/08
P. Klein

people arguing or complaining

LEICESTER City Council is focusing on a new action plan set to improve the way it provides customer service and handles complaints and comments from local residents. A budget settlement of 800,000 for 2008/09 has been allocated to improve the customer experience.

The priorities of the customer access strategy include enhancing the telephone access to council services by recruiting additional staff, developing comprehensive training programmes and investing in new interactive technology. Currently, over 70% of people prefer to contact the council by telephone.

Links will be improved between service delivery teams and front line staff so that advice and information given by customer services is of the highest quality. The way the council manages its complaints is another priority, with a new process being put in place to ensure they are handled efficiently.

The plan also includes opening a new customer service centre as part of the new LIFT centre in Charnwood, extending the opening hours of the councils phoneline and developing the councils website, www.leicester.gov.uk.

Councillor Ross Willmott, Leader of Leicester City Council, said: We aim to make sure that everyone who contacts the council, whether it be by phone, face-to-face or the web, gets all the help they need. This plan is all about placing the customer at the heart of everything we do and by encouraging Leicester residents to feed back on council services, we can shape and improve the services we deliver.

For more information visit www.leicester.gov.uk or telephone 0116 252 7000.

Latest News

Police issue advice after Asian gold jewellery and watches stolen during burglaries

Police,Loughborough

Police issue advice after Asian gold jewellery and watches stolen during burglariesLeicestershire Constabulary has issued advice after a number of burglaries where jewellery has been stolen. Incidents have occurred across the county where homes have been broken into and thousands of pounds worth of jewellery and items of sentimental value have been taken.... 10 Feb 2012 Police issue advice after Asian gold jewellery and watches stolen during burglaries

Police name driver of van following fatal collision in Groby

Police,Loughborough

Police name driver of van following fatal collision in GrobyPolice have named the driver of the van who died following a collision on the A50 in Groby. The collision occurred at about 9.... 10 Feb 2012 Police name driver of van following fatal collision in Groby

Man sentenced to six years after two robberies at Nationwide and Yorkshire BankVideo available

Man sentenced to six years after two robberies at Nationwide and Yorkshire BankVideo available
A man who carried out robberies on a bank and a building society in Leicester city centre has been sentenced at Leicester Crown Court.
Issued on 10/02/12... 10 Feb 2012 Man sentenced to six years after two robberies at Nationwide and Yorkshire BankVideo available

Learn to make a meal out of leftovers

Leicestershire,Loughborough

Environment & Transport10 February 2012Learn to make a meal out of leftoversA series of free cookery classes are being held to teach people how to cook up a treat using leftovers. As well as cooking up to three recipes, Leicestershire residents who attend can pick up tasty recipe cards and take home a free goody bag containing giveaways including a spaghetti measure and a meal planner.... 10 Feb 2012 Learn to make a meal out of leftovers

Robbery on Victoria Park

Police,Loughborough

Robbery on Victoria ParkPolice are appealing for witnesses to a robbery on Victoria Park. The incident happened Sunday, January 22 at around 7pm when the 19-year-old victim was walking across the park towards the memorial from London Road.... 09 Feb 2012 Robbery on Victoria Park

Related News

Centres satisfy

/p>

A survey of visitors to Leicester City Councils customer service centres has revealed that 99% of customers were satisfied with the overall service they received. Of those, 90% were very satisfied with the service; this was higher than in the other thirteen participating local authorities including Sheffield, Rochdale and Newcastle.

The survey was carried out by the National One Stop Shop Benchmarking Group which shares best practice in local authority customer service centres.

The council currently has four customer service centres at New Walk Centre, The Brite Centre in Braunstone, Aikman Avenue in New Parks, Saffron Lane in Aylestone and a customer access point at Beaumont Leys Library. Next year, it will open another centre in Charnwood as part of a new health centre.

Visitors to the centres can get one to one help on enquiries about council services including council tax, rubbish collections, housing and planning permission. They issue a range of passes... 03 Sep 2008 Centres satisfy

Leicester Road Maintenance

roadworks

A CRACK team of road maintenance experts will be taking to Leicester's streets in a scheme to improve the way repairs are carried out. ... 18 Apr 2008 Leicester Road Maintenance

Strike -16th & 17th July

CITY council services are likely to be affected by national strike action by Unison and Unite trade unions on 16th and 17th July.... 14 Jul 2008 Strike -16th & 17th July

Leicestershire Roads

road

Results of a survey of Leicestershire's roads, transport and waste services show high levels of customer satisfaction for the third year running.... 01 Aug 2008 Leicestershire Roads

£27m health boost for Leicester City people

health

An additional 27m investment in patient services has been announced by the Leicester City Primary Care Trust (PCT) this week. ... 04 Apr 2008 £27m health boost for Leicester City people

Relevant News

£27m health boost for Leicester City people

health

An additional 27m investment in patient services has been announced by the Leicester City Primary Care Trust (PCT) this week. ... 04 Apr 2008 £27m health boost for Leicester City people

Leicester Road Maintenance

roadworks

A CRACK team of road maintenance experts will be taking to Leicester's streets in a scheme to improve the way repairs are carried out. ... 18 Apr 2008 Leicester Road Maintenance

Council delighted by 'pleasing' audit report

quality

The district council is excelling in a number of key service areas and continues to improve, according to a recent audit report.... 23 Apr 2008 Council delighted by 'pleasing' audit report

Charnwood Borough Council Leisure Centres

squash

AN independent inspection has awarded top marks to two of Charnwood Borough Council's Leisure Centres - and seen them secure their status as amongst the best in the UK.... 30 Apr 2008 Charnwood Borough Council Leisure Centres

Social care improvements

PLANS to help improve the delivery of social care services for adults living in Leicester will be considered by councillors.... 16 Jun 2008 Social care improvements

Most Read News (today)

Leicester men guilty of smuggling 36m of cannabis

Police,Loughborough

Leicester men guilty of smuggling 36m of cannabis Anjam Nazir, Mohinder Singh, Baljinder Singh Three men from Leicester have pleaded guilty to their part in one of the country s biggest Cannabis smuggling operations. Leicestershire Constabulary is now able to provide details about the 36m drugs investigation following the conclusion of the trial at Winchester Crown Court today (Tuesday June 2).... 02 Jun 2009 Leicester men guilty of smuggling 36m of cannabis

Second collision on M1 northbound

police

Leicestershire Constabulary are investigating a second fatal collision on the M1 northbound. The first collision happened at around 8.... 12 Nov 2008 Second collision on M1 northbound

Cement mixer stolen from Hinckley

Police,Loughborough

Cement mixer stolen from Hinckley Police are appealing for witnesses after a burglary at a building site in Hinckley. The incident happened at a building site at a premises on Baines Lane between 4.... 10 Mar 2009 Cement mixer stolen from Hinckley

Police confirm death of woman in Shepshed is non-suspicious

Police,Loughborough

Police confirm death of woman in Shepshed is non-suspiciousOfficers investigating the circumstances surrounding the death of a woman in Shepshed have confirmed that the death is not being treated as suspicious. The body was discovered in Butthole Lane at about 1pm on Wednesday January 5.... 06 Jan 2011 Police confirm death of woman in Shepshed is non-suspicious

Man found guilty of assault and rape of woman in Loughborough

Police,Loughborough

Man found guilty of assault and rape of woman in LoughboroughPaulius TroninasA 19-year-old man has today (Friday January 7, 2011) been found guilty of the assault and rape of a woman in Loughborough. Paulius Troninas, 19, of Paget Street, Loughborough was found guilty of rape and section 18 grievous bodily harm following a trial at Nottingham Crown Court.... 07 Jan 2011 Man found guilty of assault and rape of woman in Loughborough

Most Read News (this month)

Leicester men guilty of smuggling 36m of cannabis

Police,Loughborough

Leicester men guilty of smuggling 36m of cannabis Anjam Nazir, Mohinder Singh, Baljinder Singh Three men from Leicester have pleaded guilty to their part in one of the country s biggest Cannabis smuggling operations. Leicestershire Constabulary is now able to provide details about the 36m drugs investigation following the conclusion of the trial at Winchester Crown Court today (Tuesday June 2).... 02 Jun 2009 Leicester men guilty of smuggling 36m of cannabis

Second collision on M1 northbound

police

Leicestershire Constabulary are investigating a second fatal collision on the M1 northbound. The first collision happened at around 8.... 12 Nov 2008 Second collision on M1 northbound

Cement mixer stolen from Hinckley

Police,Loughborough

Cement mixer stolen from Hinckley Police are appealing for witnesses after a burglary at a building site in Hinckley. The incident happened at a building site at a premises on Baines Lane between 4.... 10 Mar 2009 Cement mixer stolen from Hinckley

Police confirm death of woman in Shepshed is non-suspicious

Police,Loughborough

Police confirm death of woman in Shepshed is non-suspiciousOfficers investigating the circumstances surrounding the death of a woman in Shepshed have confirmed that the death is not being treated as suspicious. The body was discovered in Butthole Lane at about 1pm on Wednesday January 5.... 06 Jan 2011 Police confirm death of woman in Shepshed is non-suspicious

Man found guilty of assault and rape of woman in Loughborough

Police,Loughborough

Man found guilty of assault and rape of woman in LoughboroughPaulius TroninasA 19-year-old man has today (Friday January 7, 2011) been found guilty of the assault and rape of a woman in Loughborough. Paulius Troninas, 19, of Paget Street, Loughborough was found guilty of rape and section 18 grievous bodily harm following a trial at Nottingham Crown Court.... 07 Jan 2011 Man found guilty of assault and rape of woman in Loughborough

Most Read News (alltime)

Fatal road traffic collision on Melton Road

Police,Loughborough

Fatal road traffic collision on Melton Road Officers from the force s Serious Collision Investigation Unit are appealing for witnesses after a fatal road traffic collision on Melton Road. The collision occurred at around 7.... 08 Jun 2009 Fatal road traffic collision on Melton Road

Forensic Psychology

crime

Volunteers are being sought to take part in a new study at the University of Leicester which will have important implications for forensic research. Participants are required to spend just 30 minutes undertaking memory tasks and questionnaires which will help to shed new light on the relationship between personality, the experience of life adversity, and eye-witness memory.... 23 May 2008 Forensic Psychology

Five Leicester men sentenced after illegal immigration scam

Police,Loughborough

Five Leicester men sentenced after illegal immigration scamTop L to R - Sandip Rana, Satish Ravat, Vishal Shah bottom L to R Bhavesh Patel and Jaswinder ChahalFive Leicester men have today (Thursday November 25) been sentenced for their part in an illegal immigration scam. Bhavesh Patel (27) of Columbine Road, Hamilton, Satish Ravat (28) of Arbour Road, Leicester, Sandip Singh Rana (29) of Moores Road, Leicester, Jaswinder Chahal (42) of Swithland Avenue, Leicester and Vishal Jitendra Shah (25) of Braemar Close, Leicester pleaded guilty at Leicester Crown Court at an earlier hearing to assisting unlawful immigration to a member state contrary to section 25 of the Immigration Act 1971.... 25 Nov 2010 Five Leicester men sentenced after illegal immigration scam

Multi agency forum test explosion exercise at Leicester Racecourse

Police,Loughborough

Multi agency forum test explosion exercise at Leicester RacecourseMembers from Leicester, Leicestershire and Rutland Local Resilience Forum (LRF) have today (Wednesday October 27, 2010) been involved in a pre-planned exercise to test how emergency services would cope with a major incident. At 10.... 27 Oct 2010 Multi agency forum test explosion exercise at Leicester Racecourse

Missing girl returns home safe and well

Police,Loughborough

Missing girl returns home safe and well Officers investigating the disappearance of a 14-year-old girl have confirmed she has returned safe and well. Sarah Dunn was reported missing from home on Monday May 25.... 08 Jun 2009 Missing girl returns home safe and well