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Leicester Road Maintenance
Posted on 18/04/08
P. Klein
A CRACK team of road maintenance experts will be taking to Leicesters
streets in a scheme to improve the way repairs are carried out.
The city council has launched a new rapid response team to make it
easier for people to report problems with roads, paths and pavements,
and to make it quicker for repairs to be carried out.
Whenever a member of the public reports a potential road defect to the
council, the new rapid response team will aim to investigate it the
same day. They will be able to repair less serious defects on the
spot, or arrange for emergency repair work for more serious defects.
Dedicated teams will cover each of the citys three parliamentary
constituencies, with a fourth team concentrating on the city centre.
They will help improve the councils road repair service by dealing
with defects which occur between the usual periodic inspections.
Leicester City Councils cabinet member for transport, Cllr Patrick
Kitterick, said: This scheme means people can contact us directly
about any defects on roads or pavements, and means we will be able to
respond quickly to establish what work needs to be done.
Each team will also be spending time getting to know their patch
well, to help them identify any problem areas which might need
attention.
The scheme has already been trialled successfully across parts of the
city since November. The councils customer services team takes calls
from the public and pass the information onto area managers who
coordinate all road repairs.
The area managers then arrange for the rapid response team to
investigate, although future proposals could see customer service
staff passing information directly to the rapid response teams.
The scheme will run alongside the city councils existing road
maintenance programme, in which all streets are given regular safety
checks every three, six, nine or 12 months.
To report problems to the rapid response team, contact Leicester City
Councils customer services on 0116 252 7000.
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